FAQs

We will happily receive returns within fourteen (14) calendar days from the date you receive the item.

Once we receive the item(s), we will process your request within 5 business days.

You will bear the shipping cost of returning the product to Singtoner.com. Shipping cost to deliver the replacement product to you for faulty items will be borne by Singtoner.com. However the shipping cost for all other returns/ exchanges will be borne by the customer.

No we do not offer refunds in such cases. However, you may return the item(s) within 14 days upon receipt in exchange for store credit. Store credit can be used to purchase your preferred item. If the item you desired is out of stock and cannot be sourced from elsewhere, Customer Service will contact you for a further discussion.

Quality Control tries to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, you may send it back to us with a completed Returns Slip attached within 14 days upon receiving the item(s), and we will send you a replacement item. In case we are out of stock, Customer Service will contact you to issue a full refund or store credit.

Our shipping and returns policies can be viewed at the "Shipping and returns policy" page.

All items must be returned with the original packaging. Items without the original packaging cannot be returned to Singtoner.com

Kindly contact our Customer Service for enquiries.

No, your item will not be placed on backorder. Although we avoid advertising products that are no longer in stock, in the instance that your item has sold out, you will be contacted by the Customer Service Team to arrange a store credit or refund if we are unable to source the item from elsewhere.

Sorry, but we do not offer this option.

Please type the name of the brand you are searching for into our search toolbar to view the items from that brand.

Kindly contact our Customer Service for enquiries: sales@singtoner.com

Unfortunately, we are currently only shipping within Singapore. But you can contact with Sales Department for further enquiries at sales@nikkogroup.biz or sales@singtoner.com

We look forward to hearing feedback about our products. You can send your feedback to us via:
Email: sales@singtoner.com
Contact: 65-97511678.

Unfortunately, we do not have a retail store and for safety reasons we cannot allow customers in the warehouse. If you have any questions regarding the products, please do not hesitate to contact Customer Service.

Please click on 'My account', which is located on the top right hand side of the page. You will then be prompted to a new page where you will find 'New buyers' on the left hand side. Click 'create a new account' and fill in your details as requested before clicking 'submit'. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.

Nikko Group offers the following payment methods:

1.Credit Cards: Visa , Master card and American Express
2.Cash on delivery.
3.Online bank transfers.

All pricing is in Singapore Dollars.

No, but we do our best to ensure we have competitive prices

All prices include GST.

Please use the Tracking ID in your confirmation email to track the status of your order. If you have any difficulties with this process, please do not hesitate to contact our Customer Service Team on 65-97511678 or sales@singtoner.com

To change your order, please contact the Customer Service Team on 65-97511678 or sales@singtoner.com as soon as possible. If your item has not yet been shipped, we can offer you a store credit or refund to be used on an alternate purchase.

If your item has already been shipped we will not be able to change the order.